Taylor Infused utilizes USPS (United States Postal Service) PRIORITY MAIL service to ship products. There is a FLAT RATE fee of $10. The fee is assessed based on weight and materials used; due to our glass products, we must secure the packages properly.
An order confirmation will be sent within 24 hours. Once items are shipped, you will receive an email with shipping and tracking information.
All orders will be shipped on the 2nd or 4th Friday of each month depending on your purchase date. For example, if you order between the 15th & 30th or 31st of the month, your order will ship on the 2nd Friday of the month; if you order between the 1st & 15th of the month, your order will ship on the 4th Friday of the month.
If a package is lost or missing due to the United States Postal Service or theft, claims must be filed via USPS. Our packages are covered by insurance and subject to investigation to meet the needs of our customers. Our team will file a claim and forward the confirmation. Once the investigation is complete, we will resend your order.
Click below to see claim time periods:
We apologize for any inconvenience this may have caused.
*Please make sure that your address is correct. Our shipping team verifies via our delivery system. We cannot account for the wrong address being entered*
All sales are final. If products arrive damaged, please contact us immediately via phone or email.
PHONE: (240) 232-7575