Frequently Asked Questions during this heath crisis:
Are your operations continuing uninterrupted? Yes, we are still accepting and still shipping orders. As of March 25, 2020 , we are shipping orders out in the order they are received, and getting orders out twice a month to limit outside travel. We just ask for your patience as orders may take a few additional days to process and ship.
Correct Addresses -You MUST make sure you put the correct address on your order, and you must make sure that if anything changes in your area and you can not accept a shipment, you'll need to contact us to let us know what to do. We will try to change the address, but if the package has already shipped that may be difficult during this time.
What about staffing? We are a small business with only 3 employees; our team consist of one production specialist, quality control manager and logistics/operation manager.
What measures are you taking to reduce and mitigate the risks of COVID-19? We started temperature testing of our employees as requested by the CDC, and stopped all nonessential visits to our work-space. We have also started additional sanitizing and disinfecting protocols in our work-place. To better protect our staff, we have equipped them with sanitizing agents and cleansers, along with good information about the methods needed to conduct the cleaning. Also, all of our employees, even before this health crisis of COVID-19, have always practiced good hygiene and have worn personal protective equipment including gloves so that we do not touch the product we sell to our customers. We do what is necessary to keep the products we sell pure and un-compromised in any way,
Will there be any disruptions to processing and shipping orders in the future? Atthe moment we are continuing to operate normally, except that we are following directives and guidelines from our local and state government, and the recommendations of the US government, and the agencies overseeing the COVID-19 response, like the CDC. We are following the standards they are communicating in regards to guarding the health and safety of employees, and sanitation. Our business operations are contingent on the laws and regulations of our local , state and federal government allowing businesses to continue to stay open. We also depend on the continued operations of carriers like USPS, Fedex, and UPS. Again, we are at the mercy of our governing authorities and the ability to get shipments out via carriers.
When I am placing my order, is there anything else I need to think about? Yes, two important things to remember (1) you must make sure that the address you are shipping to is accurate and that there will be someone there to accept the order. If your community has a lock down and "quarantine in place" and you do not update the address and there is no one to accept the order, it will be shipped back to us and you'll need to pay for the order and for the Shipping again. We do not want this to happen so please check your address and make sure you, or someone, can accept the package. (2) We do not accept returns and there will be no refunds . per our established refund policy.We can not accept any returns of any packages. If a shipment, any package, is returned to us it will go in to a special "quarantine area" and will be marked as unusable merchandise and be destroyed. You will have to reorder.