Taylor Infused is changing their business model for 2021. As we continue to analyze and adapt best business practices, we accept that change is apart of growth. Last year we grew financially and we also experienced a lot of changes due to the pandemic. In order to remain competitive and unique, we are making some adjustments. We would like to share the updates with our most valued supporters.

▪Everyday Bundles, Natural Fragrance Oils and Natural Room Sprays will remain open for purchase, no limitations.

▪Wholesale purchases for candles and beeswax melts are still available to the public.

▪Orders will ship twice a month for the remainder of 2021. Orders will ship on the 2nd & 4th Friday of each month.

Changes are in full effect beginning today, January 4, 2021.

During the 4th quarter, we realized that our highest selling items will allow us to shift to a more unique approach and improve our customer experience. After carefully reviewing data, our owners wanted to try a new model based on your product interests.

Many of our customers voiced concerns about USPS delivery times and mishaps, and we would like to sincerely apologize for any inconveniences. It weighed heavily on our heart. We are currently comparing cost & risk reductions between other shipping companies.

Our mission will never change; we continue to be servants of our brand. Without God and your support none of our achievements would be possible. As we continue to serve during a pandemic, we thank you for your continued support and patience.

To celebrate entering a new year and recent changes, all Taylor Infused Room Sprays and Fragrance oils are 21% off until June 15, 2021.

Discount already applied

1. Are your operations continuing uninterrupted?  Yes, we are still accepting and still shipping orders.   As of  March 25, 2020 , we are shipping orders out in the order they are received, and getting orders out twice a month to limit outside travel. We just ask for your patience as orders may take a few additional days to process and ship.
2. Correct Addresses -You MUST make sure you put the correct address on your order, and you must make sure that if anything changes in your area and you can not accept  a shipment, you'll need to contact us to let us know what to do. We will try to change the address, but if the package has already shipped that may be difficult during this time. 
3. RETURNS- If your order arrives damaged, please email us: support@taylorinfused.com and give us 48 hours to respond. 
4. What about staffing?   We are a small business with only 3 employees; our team consist of one production specialist, quality control manager and logistics/operation manager. 
5. What measures are you taking to reduce and mitigate the risks of COVID-19?   We started temperature testing of our employees as requested by the CDC, and stopped all nonessential visits to our work-space. We have also started additional sanitizing and disinfecting protocols in our work-place.  To better protect our staff, we have equipped them with sanitizing agents and cleansers, along with good information about the methods needed to conduct the cleaning.  Also, all of our employees, even before this health crisis of COVID-19, have always practiced good hygiene and have worn personal protective equipment including gloves so that we do not touch the product we sell to our customers. We do what is necessary to keep the products we sell pure and un-compromised in any way, 
6. Will there be any disruptions to processing and shipping orders in the future?  At the moment we are continuing to operate normally, except that we are following directives and guidelines from our local and state government, and the recommendations of the  US government, and the agencies overseeing the COVID-19 response, like the CDC.  We are following the standards they are communicating in regards to guarding the  health and safety of employees, and sanitation.   Our business operations are contingent on the laws and regulations of our  local , state and  federal government allowing businesses to continue to stay open. We also depend on the continued operations of carriers like USPS, Fedex, and UPS.  Again, we are at the mercy of our governing authorities and the ability to get shipments out via carriers. 
7. When I am placing my order, is there anything else I need to think about?  Yes, two important things to remember (1)  you must make sure that the address you are shipping to is accurate and that there will be someone there to accept the order. If your community has a lock down and "quarantine in place" and you do not update the address and there is no one to accept the order, it will be shipped back to us and you'll need to pay for the order and for the Shipping again. We do not want this to happen so please check your address and make sure you, or someone, can accept the package. (2) We do not accept returns and there will be no refunds . per our established refund  policy.  We can not accept any returns of any packages. If a shipment, any  package, is returned to us it will go in to a special "quarantine area" and will be marked as unusable merchandise and be destroyed. You will have to reorder.